YEAR OF THE CLIENT
We build relationships with clients based on trust and transparency.
We comply with the agreements, constantly improve the service and look for solutions in partnership. FESCO creates reliable client experience through responsibility, development and teamwork.
FESCO: RIGHT ON TIME
- We forecast delivery times for all routes: import, export, coastal shipping
- We are the first to inform you in case of failures and delays by SMS, via email or in your personal account
- We calculate possible additional costs in advance and inform clients accordingly
- We inform clients about the end of free storage periods so that clients do not pay extra
- We ensure compliance with the schedule of trains, fleet, slots
- We improve the accuracy of tracking data and add status cards to the personal account
FESCO EVEN BETTER
- We reduce the time for submitting documents: one hour instead of a day thanks to full process automation
- We simplify the inspection of dangerous cargoes to speed up transit
- We develop MY.FESCO Personal Account — adding LCL cargoes operations, visibility of requests and documents
- We update the route map on the site — making search and navigation more intuitive
- We provide personal recommendations on the site to offer relevant services to clients
FESCO: OPEN DIALOGUE
- We conduct focus groups to better understand your experience and expectations
- We organize meetings with clients in all cities of our presence
- We hold online conferences with VMTP — Q&A sessions
- We hold online conferences with VMTP — Q&A sessions
- We regularly report what has been improved in your feedback — in newsletters and in the personal account